Terms & Conditions


If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ONLYVOUCHER LTD’s relationship with you in relation to this website. If you disagree with any part of these Terms (as defined below), please do not use our website.

The terms “us” or “we” refer to the owner of the website whose details are given in Clause 1 below. The term “you” refers to the user or viewer of our website onlyvoucher.com (our site or our website).

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in Clause 8. Every time you wish to use our Services (defined below), please check these Terms to ensure you understand the terms which will apply at that time.

1. Definitions

Unless the context otherwise clearly indicates, words used in the singular include the plural, the plural includes the singular.

1.1 Buyer means any individual who is willing to buy an Offer from a Seller on our website.

1.2 Offer means an offer on our website to sell one or more vouchers issued from whatever merchant;

1.3 Member means a Buyer or a Seller who has registered as a user on our site.

1.4 Seller means  any  individual  who  has  authority  to  sell  an Offer  on  our  site,  either for him/her or on behalf of a third party that has authorised him/her to do so.

1.5 Services means the online platform provided on our website, where Sellers and Buyers are connected in order to exchange Offers.

1.6 Terms means the terms and conditions of use, which together with our privacy policy govern ONLYVOUCHER Ltd’s relationship with our users in relation to our website.

1.7 Transfer Money means the payment for the price of the voucher made by a Buyer.

2. Information about us

2.1 We operate the website Onlyvoucher.com . We are Onlyvoucher LTD, a limited company registered in England and Wales under company number 13028247.

2.2 Contacting Us:

(a) If you wish to contact us for any reason, including because you have any complaints, you can contact us by using the Contact Form that is available in the footer of every page on our website.

(b) If we have to contact you or give you notice in writing, we will do so using the e-mail provided in your account or registration.

3. Our Services

3.1 We provide an online platform which connects Sellers with Buyers who are willing to buy Offers from the Sellers. Such Offers are listed on our site by Sellers. You may view the listing as an unregistered visitor to the site; however, if you wish to buy any Offer you must first register to create an account on the site. If you wish to sell a voucher, you must complete the “Seller Form”.

Submitting the “Seller Form” and indeed accepting the Terms and Conditions of our website you agree to pay a commission fee on your voucher of:

  • 1,5 € flat fee under 10 € of nominal value of the voucher;

  • 6% fee above 10 € of nominal value of the voucher for the CLASSIC PLAN;

  • 8% fee above 10 € of nominal value of the voucher for the SOCIAL PLAN;

The reference currency is EUR and all other currencies must refer to the corresponding EUR value for the above thresholds.

3.2 We do not own, sell, resell, furnish or provide any of the Offers sold on our site. Our responsibilities are limited to: (i) facilitating the availability of our site, (ii) serving as the limited payment collection agent of each Seller, for the purpose of accepting payments from Buyers on behalf of the Seller.

3.3 PLEASE NOTE THAT THE SITE IS INTENDED TO BE USED TO FACILITATE BUYERS AND SELLERS CONNECTING AND BUYING OFFERS FROM EACH OTHER ACTING AS INTERMEDIARIES. WE CONTROL EVERY VOUCHER POSTING IN OUR WEBSITE. WE CONTROL EVERY VOUCHER WHEN BEFORE UPLOADING IT AND AFTER THE SALE (BEFORE SENDING TO BUYER). WE ARE NOT RESPONSIBLE FOR AND DISCLAIM ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS. ANY OFFERS WILL BE MADE OR PURCHASES ACCEPTED AT THE MEMBER’S OWN RISK. You expressly release OnlyVoucher LTD from any and all liability arising out of any controversies, claims, suits, injuries, loss, harm and damages arising in connection with: (i) any inaccuracy, untimeliness or incompleteness of an offer posted on our site (this means any offer however posted); and (ii) misstatements and misrepresentations made by users of the site, either in connection with the Services, any content or otherwise.

3.4 Appointment of OnlyVoucher LTD as limited payment collection agent for Seller

(a) Each seller hereby appoints OnlyVoucher LTD as the Seller’s limited payment collection agent solely for the purpose of accepting the payment for the price of the Offer.

(b) Each Seller agrees that a payment made by a Buyer through OnlyVoucher LTD, shall be considered the same as a payment made directly to the Seller, and we will transfer the voucher to the Buyer.

(c) The Seller will receive the money for the voucher from us as described in clause 3.1. The Seller is responsible for checking for any extra bank fees or PayPal charges imposed on the Seller by his bank or PayPal, as a result of us sending the Seller the purchase money. The Seller will bear these extra bank costs or PayPal charges.

3.5 Posting

If OnlyVoucher LTD makes a mistake while posting a client’s vouchers on the website and

(a)  the voucher is not sold, the client can contact us at any time and OnlyVoucher LTD will rectify the wrong information;

(b) the voucher is sold and the Buyer wants to return the voucher due to our mistake, OnlyVoucher LTD will be under no obligation to reimburse the Buyer.

3.6 Financial terms for Buyers

(a) You as a Buyer agree to pay OnlyVoucher LTD the total fees for buying an Offer from a Seller.

(b) In connection with your purchase, you will be asked to provide customary billing information such as name, billing address and payment card information or PayPal account information. You agree to pay us for any purchases made in connection with your account in accordance with these Terms by one of the methods described on the site, e.g. by PayPal. You hereby authorise the collection of such amounts by charging the credit or debit card provided as part of requesting the purchase, either directly by OnlyVoucher LTD or indirectly, via a third-party online payment processor or by one of the payment methods described on the site.

(c) Please note that we cannot control any fees that may be charged to a Buyer by his or her bank related to our collection of the Transfer Money, and we disclaim all liability in this regard.

3.7 Membership suspension

OnlyVoucher LTD has the right to terminate users’ accounts on the website with or without notice, in its sole discretion, if it becomes aware that a user has breached these Terms. Former users with terminated accounts are not allowed to create new accounts on the website.

3.8 Compliance with airlines’ rules

The use of any airline vouchers is subject to the rules, regulations and policies of the applicable airline companies, including without limitation, the refund of airline tickets and the use thereof. Please make sure that you are aware of any such rules, regulations and policies (e.g. time of arrival at the gate, rules concerning luggage, etc.).

3.9 Service fees for Vouchers

Submitting the “Seller Form” and indeed accepting the Terms and Conditions of our website you agree to pay a commission fee on your voucher of:

  • 1,5 € flat fee under 10 € of nominal value of the voucher;

  • 6% fee above 10 € of nominal value of the voucher for the CLASSIC PLAN;

  • 8% fee above 10 € of nominal value of the voucher for the SOCIAL PLAN;

The buyer pays a 6% fee on the requested price from the seller. The price posted on Onlyvoucher.com is already comprehensive of this fee.

The reference currency is EUR and all other currencies must refer to the corresponding EUR value for the above thresholds.

3.10 PayPal’s transfer or transaction fees

PayPal charges us transfer or transaction fees. These fees vary and may depend on the currency, the country of the Buyer, and our transaction volume. Our estimation for PayPal’s fees is based on our current circumstances, and is only indicative. Our estimation assumes that the Seller has a PayPal account in the currency of the Offer. Our estimation does not include PayPal exchange fees, if any. These transfer fees are not our commission, and we do not keep any of the transfer fees for ourselves.

3.11 Payment processing errors

We will take steps to rectify any payment processing errors that we become aware of. These steps may include crediting or debiting (as appropriate) the same payment method used for the original payout to or payment by you, so that you end up receiving or paying the correct amount.

3.12 Foreign Currency

(a) Our online platform facilitates bookings between Sellers and Buyers who may prefer to pay and to receive payments in different currencies, which may require foreign currency conversions to accommodate these differing currency preferences. Our site will show the price of the voucher in EUR. It is the Buyer’s responsibility to check the amount in any other currency he or she may be interested in. The currencies available for users to make and receive payments may be limited, and may not include the default currency in any given geographic location.

(b) Each foreign currency conversion is processed at a foreign currency conversion rate. This rate generally refers to the amount of one currency that must be paid to buy a certain amount of another currency at a given time. Currency conversion rates consistently vary.

3.13 Description of the buying process

(a) After registration, the buyer can buy and pay the voucher via PayPal or payment cards.

(b) The buyer will receive the voucher in the next 12 hours, counting from the time of the transaction.

(c) The buyer should use the voucher as soon as possible.

3.14 Changes to your offers

(a) Users give their express agreement to OnlyVoucher.com making changes to the offers posted on the site. The changes could include, but are not limited to, translating the offer in another language.

(b) OnlyVoucher.com will only make changes to offers on the site in order to help sellers improve their chances of selling the vouchers. OnlyVoucher.com is not responsible for and has no liability if a mistake is made while making changes to an offer, such as translation errors.

4. Seller’s obligations

4.1 The Seller shall:

(a) Ensure that the Offer details listed on the site are true and accurate;

(b) Cooperate with us and the Buyer in all matters relating to the Services;

(c) Check what the current price of the voucher is;

(d) Not post the voucher on other platforms (such as competitors or social media) other than OnlyVoucher at the same time.

4.2 You, the Seller, warrant that information posted on the website is true and accurate to the best of your knowledge, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

4.3 The Seller shall indemnify Onlyvoucher LTD for any liability arising out of the Seller’s use of the site.

4.4 Sellers hereby allow OnlyVoucher.com to advertise their Offers on other websites.

4.5 The seller can pull the voucher from sale anytime contacting us at pull@onlyvoucher.com. We will remove your voucher from all our channels and send a confirmation email to the email the seller submitted in the form. The seller is free of any obligation after he or she receives the confirmation email.

In case we sold the voucher AFTER you got in touch with us for pulling it from sale, you won’t be charged.

In case we sold the voucher BEFORE the seller got in touch with us for pulling it from sale (your voucher is not valid at the check and/or you already gave it to somebody else) the seller will be charged a flat fee of 10€ to cover our admin and payment processing costs.

5. Buyer’s obligations

5.1 The Buyer shall use the voucher as soon as possible.

5.2 The Buyer shall indemnify OnlyVoucher LTD for any liability arising out of the Buyer’s use of the site.

5.3 The Buyer hereby acknowledges that we test the contents Sellers post on our site. OnlyVoucher LTD controls any voucher 2 times, one before upload in our website and one after the sale, before sending it to the buyer.

6. Use of our site

6.1 Changes to our site

(a) We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

(b) We do not guarantee that our site, or any content on it, will be free from errors or omissions.

6.2 Accessing our site

(a) Our site is made available free of charge.

(b) We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

(c) You are responsible for making all arrangements necessary for you to have access to our site.

(d) You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

6.3 Your account and password

(a) If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

(b) We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

(c) If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the ‘Contact Us’ form on our website and change your password immediately.

8.4 Intellectual property rights

(a) We are the owner of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

(b) Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

(c) You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

(d) If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.5 No reliance on information

(a) Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

(b) We make no representations, warranties or guarantees, whether express or implied, that the flight or holiday package details listed by users of the site are true, accurate and up-to-date.

6.6 Viruses

(a) We do not guarantee that our site will be secure or free from bugs or viruses.

(b) You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

(c) You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

6.7 Linking to our site

(a) You may link to our site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

(b) You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

(c) You must not establish a link to our site in any website that is not owned by you.

(d) We reserve the right to withdraw linking permission without notice.

(e) The website in which you are linking must comply in all respects with the content standards set out in Clause 9 (Acceptable Use Policy).

6.8 Third party links and resources in our site

(a) Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

(b) We have no control over the contents of those sites or resources.

7. Acceptable use policy

7.1 This acceptable use policy applies to all users of, and visitors to, our site.

7.2 Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use in Clause 5 (Use of Our Site).

7.3 Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

(a) In any way that breaches any applicable local, national or international law or regulation.

(b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

(c) For the purpose of harming or attempting to harm minors in any way.

(d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

(e) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

(f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

(g) Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use in Clause 8 (Use of Our Site).

(h) Not to access without authority, interfere with, damage or disrupt:

(i) any part of our site;

(ii) any equipment or network on which our site is stored;

(iii) any software used in the provision of our site; or

(iv) any equipment or network or software owned or used by any third party.

8. Privacy and cookies Policy

You can read our privacy and cookies policy here.

9. Our right to vary these Terms

9.1 We amend these Terms from time to time.

9.2 Every time you order Services from us, the Terms in force at the time of your order will apply to the Terms between you and us.

10. Our Liability

10.1 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

10.2 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

(a) use of, or inability to use, our site; or

(b) use of or reliance on any content displayed on our site.

Please note that in particular, we will not be liable for:

(c) loss of profits, sales, business, revenue or diminution in value;

(d) business interruption;

(e) loss of anticipated savings;

(f) loss of business opportunity, goodwill or reputation; or

(g) any consequential, indirect, incidental, special, exemplary, punitive or enhanced damages, arising out of, or relating to, and/or in connection with the use of our Services, regardless of (i) whether such damages were foreseeable, (ii) whether or not the user was advised of the possibility of such damages and (iii) the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.

10.3 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

10.4 We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

10.5 Our liability in all other cases will be capped at GBP 500.00.

11. Other important terms

11.1 Any cause of action against OnlyVoucher LTD must be brought within one (1) year of the date such cause of action arose.

11.2 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

11.3 Each of the paragraphs of these Terms operates separately. In the event that any provision of these Terms is held to be unenforceable, such provision shall be replaced with an enforceable provision which most closely achieves the effect of the original provision, and the remaining terms of these Terms shall remain in full force and effect.

11.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

11.5 These Terms do not and are not intended to confer any rights or remedies upon any person other than the parties. Notwithstanding the foregoing, the parties agree that the payment card networks are third-party beneficiaries of these Terms for purposes of enforcing provisions related to payments, but that their consent or agreement is not necessary for any changes or modifications to these Terms.

11.6 These Terms are governed by English law. This means any dispute or claim arising out of or in connection with your use of our site and our services will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.